We do not collect your VIN. A model-year match does not establish whether your individual vehicle is affected or has been repaired. Snapshot through 2026-10-11.
Results are official records from named sources. Coverage is incomplete. Match the exact model, batch and market, and confirm the latest instructions with the official source. A missing result is not a safety clearance.
NHTSA complaint and current-action window 2024-08-24 to 2026-10-11; historical campaign count uses the complete official pre- and post-2010 recall files acquired for this release.
What this means
The records were matched to the NHTSA make/model identity “Nova Bus Ricon Hidden Window Frame”. Each evidence type is reported separately.
What this does not mean
Complaint reports are allegations, not defect findings or a safety score. Counts are not normalised for sales, registrations, mileage or exposure, and a zero does not prove safety.
The glass can fall out of the frame, increasing the risk of ejection and injury during a crash. Detached window glass can also become a road hazard for other vehicles, increasing the risk of a crash.
Official action: Nova will inspect and replace the windows as necessary, free of charge. Owner notification letters were mailed June 8, 2026. Owners may contact Nova Bus customer service at 1-450-472-6410. Nova Bus' number for this recall is ER26501. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning June 8, 2026.
Source snapshots: recall files 4 October 2026; complaint file 3 October 2026; investigation file 29 September 2026. Individually labelled archived records retain their older date.
Consumer reports — allegations
Complaint aggregates by model year
Zero complaint rows matched this make/model in the monitoring window. That is not a safety clearance.
NHTSA says complaints are consumer reports. RecallRecall excludes narratives, VINs, names, contact details and locations. A crash, fire, injury or death flag is reported information, not an independently verified causal finding.
NHTSA defect investigations
Open or recently opened investigations
Zero open or recently opened investigation records matched this make/model in the monitoring release.
