NHTSA make / model monitor
Enel X Juicebox Level 2 Charger: recalls, complaints and investigations.
Evidence summary
- Evidence found
- 0 recent recall campaigns, 0 complaint rows, and 1 monitored investigation.
- Source coverage
- NHTSA complaint and current-action window 2024-08-24 to 2026-09-04; historical campaign count uses the complete official pre- and post-2010 recall files acquired for this release.
- What this means
- The records were matched to the NHTSA make/model identity “Enel X Juicebox Level 2 Charger”. Each evidence type is reported separately.
- What this does not mean
- Complaint reports are allegations, not defect findings or a safety score. Counts are not normalised for sales, registrations, mileage or exposure, and a zero does not prove safety.
Official recall campaigns
Campaigns received in the monitoring window
Zero NHTSA recall campaigns for this model family were received in the monitoring window. The historical count above may still include earlier campaigns.
Consumer reports — allegations
Complaint aggregates by model year
Zero complaint rows matched this make/model in the monitoring window. That is not a safety clearance.
NHTSA says complaints are consumer reports. RecallCheck excludes narratives, VINs, names, contact details and locations. A crash, fire, injury or death flag is reported information, not an independently verified causal finding.
NHTSA defect investigations
Open or recently opened investigations
PE24028: Electrical arcing and thermal events, potentially leading to fires, while utilizing Enel X Way USA, LLC's JuiceBox residential charger. closed
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024. The closure would potentially impact the charging app and supporting software. ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024. Enel X Way provided an incomplete response to the IR on December 9, 2024. Enel X Way later provided a complete response to the IR on January 24, 2025. ODI reviewed Enel X Way’s IR submissions to determine whether further action is required. Based on ODI’s analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports. Additionally, there have been no recent reports alleging safety issues. The available information does not warrant further action at this time. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in this Closing Resume, go to NHTSA.gov.