General Motors, LLC recall 24V812
A battery fire increases the risk of injury.
NHTSA make / model monitor
Official recall campaigns
A battery fire increases the risk of injury.
Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
Consumer reports — allegations
| Model year | Complaints | Crash flags | Fire flags | Injuries / deaths reported | Most common components |
|---|---|---|---|---|---|
| 2027 | 5 | 0 | 0 | 0 / 0 | ELECTRICAL SYSTEM (2); FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL (1); FUEL/PROPULSION SYSTEM (1) |
| 2023 | 59 | 3 | 0 | 0 / 0 | STEERING (17); ELECTRICAL SYSTEM (9); UNKNOWN OR OTHER (6) |
| 2022 | 12 | 5 | 0 | 0 / 0 | STEERING (3); FUEL/PROPULSION SYSTEM (2); POWER TRAIN (2) |
| 2021 | 15 | 4 | 0 | 1 / 0 | STEERING (5); ELECTRICAL SYSTEM (3); UNKNOWN OR OTHER (2) |
| 2020 | 69 | 0 | 3 | 0 / 0 | STEERING (16); ELECTRICAL SYSTEM (14); FUEL/PROPULSION SYSTEM (10) |
| 2019 | 29 | 0 | 0 | 0 / 0 | STEERING (22); AIR BAGS (1); ELECTRICAL SYSTEM (1) |
| 2018 | 31 | 0 | 0 | 0 / 0 | STEERING (22); SERVICE BRAKES (3); ELECTRICAL SYSTEM (2) |
| 2017 | 72 | 5 | 0 | 2 / 0 | STEERING (42); ELECTRICAL SYSTEM (5); FUEL/PROPULSION SYSTEM (4) |
NHTSA says complaints are consumer reports. RecallCheck excludes narratives, VINs, names, contact details and locations. A crash, fire, injury or death flag is reported information, not an independently verified causal finding.
NHTSA defect investigations
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024. The closure would potentially impact the charging app and supporting software. ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024. Enel X Way provided an incomplete response to the IR on December 9, 2024. Enel X Way later provided a complete response to the IR on January 24, 2025. ODI reviewed Enel X Way’s IR submissions to determine whether further action is required. Based on ODI’s analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports. Additionally, there have been no recent reports alleging safety issues. The available information does not warrant further action at this time. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in this Closing Resume, go to NHTSA.gov.