Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury

Official action

Source. US Consumer Product Safety Commission

Official identifier. 26-283

Date. 2026-02-26

Jurisdiction. United States

Hazard (official). The steam cleaner’s boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.

Action / remedy (official). Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.

Product. Dupray Neat Steam Cleaners

Identification details. This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.

Units. About 651,145 (In addition, about 96,530 were sold in Canada)

Incidents reported by CPSC. The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.

Remedy type. Repair

Sold at. Online at dupray.com and in stores and online at Home Depot, Lowe’s, Macy’s, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.

Official record

Licence: US Government recall data made available for business and application reuse

Attribution: Source: U.S. Consumer Product Safety Commission recall notice