Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Official action

Source. US Consumer Product Safety Commission

Official identifier. 25-436

Date. 2025-08-14

Jurisdiction. United States

Hazard (official). The LED module can overheat, causing it to melt, posing a fire hazard.

Action / remedy (official). Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Product. Electronic LED modules used on Floating Stairs and Rails

Identification details. This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number “E2-WR” located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Units. About 2,720

Incidents reported by CPSC. The firm has received 20 reports of modules overheating or melting. No injuries have been reported.

Remedy type. Refund, Replace

Sold at. Viewrail.com from August 2023 through June 2025 for about $80.

Official record

Licence: US Government recall data made available for business and application reuse

Attribution: Source: U.S. Consumer Product Safety Commission recall notice