Official recall atom
Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Official action
Source. US Consumer Product Safety Commission
Official identifier. 25-109
Date. 2025-01-30
Jurisdiction. United States
Hazard (official). The training cycles’ adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Action / remedy (official). Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Product. Matrix-brand Training Cycles
Identification details. This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. “Matrix” is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix)Example Serial NumbersCXC-02 (FC32)FC32210900001CXC-02 (ZFC32)ZFC32B240600001CXM-02 (FC33)FC33210800001CXM-03 (FC36)FC36240300001CXP-03 (FC29)FC29D240600001CXV (FC27)FC27210700001
Units. About 12,885 (In addition, about 140 were sold in Canada)
Incidents reported by CPSC. The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
Remedy type. Repair
Sold at. Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.
Licence: US Government recall data made available for business and application reuse
Attribution: Source: U.S. Consumer Product Safety Commission recall notice
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